airline ticket agent job description

They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. They also assign seats for passengers and rebook passengers who miss their flights. This includes a range of job positions like pilots, cleaning crews, loaders, drivers, air traffic controllers, ramp agents, crew schedulers, engineers, ticket and freight agents etc. At times, they may have to lift baggage of 70 pounds or more. As of 2011, about two thirds of ticketing agents worked in the commercial aviation industry. At the gates, they are responsible for processing and boarding passengers. Airport Sales Agent ... Keeping up-to-date technically and applying new knowledge to your job. Airline Ticket Agent jobs. Job Duties Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. They check in luggage and make seat assignments. Charleston, SC 29418 +4 locations. Airline ticket agents may also advance to positions in other areas of their companies. Ticket agents work at an airline’s ticket or baggage counter. Meanwhile, many airline ticket agents also have previous career experience in roles such as cashier … Computers are used to make, confirm, change, and c… Reservation Agent Job Description. Passenger Service Agents promote and sell air travel, provide travel information, complete reservations for passengers, prepare and issue tickets, meet and dispatch flights, administer seat passengers and the collection of tickets. They must have strong written and verbal communication skills. They are employed by airline companies. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. They may support customers in person, on the phone, online or a … How much does a Ticket Agent make? 5. Even under stressful conditions, a ticket agent is expected to maintain a well groomed appearance and a polite manner. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. To examine the differences berween the members of the sen- tence on the personal belongings of the. In this manner, they are able to gain first-hand knowledge of all facets of an airline’s operations. Basic computer skills and experience in customer service are usually necessary and some airlines may require experience with a foreign language. Save job. The low-stress way to find your next airline ticket agent job opportunity is on SimplyHired. The type of uniform is usually dependent on the airline. Assist passengers in purchasing tickets for flight- Issuance of boarding passes. This includes handling seat or schedule conflicts, making boarding announcements, checking and collecting tickets at the boarding gate, and assisting handicapped passengers as they board or depart the aircraft. Not interested. Maintain all records and ensure all ticket counter responsibilities are in…. Some airlines require a minimum age of 18 or older. Thorough Airline Ticket Agent who asks all the required questions and is not afraid to have a suspect passenger detained. While many agents still use timetables, airline manuals, reference guides, and tariff books, most of this work is performed using specialized computer programs. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Job Posting Informantion. Page 1 of 26 jobs. Airline ticket agents sell tickets at airports or downtown ticket offices. How much does a Ticket Agent make at companies like Delta Airlines in the United States? See salaries, compare reviews, easily apply, and get hired. When passengers need special assistance, it may fall to the ticket agent to take care of them. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled. assisting passengers at the … Note! Job candidates should have excellent verbal and written communication skills. Search CareerBuilder for Airline Ticket Agent Jobs and browse our platform. Part 1 Duties / Tasks Part 2 Activities Part 3 Skills Part 4 Abilities Part 5 Knowledge Sort by: relevance - date. Only comments about working for Airport Ticket Agent Job will be approved. Job Description ITW Residential and Renovation currently has an opening for an End-User Agent in its Lake Forest, IL facility to support the end-user experience team by providing…Accurately and consistently document customer communications in ticketing system, ensuring key ticket data recorded… Southwest Airlines USA is hiring Customer Service Agent Jobs and Careers at ... Southwest Airlines Job Description Provides legendary Customer ... credit cards, travel vouchers and coupons as forms of payment for tickets. Their primary job is to book and confirm reservations for passengers on scheduled flights. $13.51 per hour, $28,100 per year (http://online.onetcenter.org/link/summary/43-4181.02), $10-$22 per hour (http://www.youngeagles.org/careers/airlines.asp), Reservation and transportation ticket agents and travel clerks: $36,280 (https://www.bls.gov/oes/current/oes434181.htm). Their job is to assist customers with the planning and booking aspect of their vacation or stay. Job Description: 1) Sells tickets for transportation agencies, such as airlines, bus companies, railroads, and steamship lines: Plans route and computes ticket cost, using schedules, rate books, and computer terminals. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. Filter by location to see Ticket Agent salaries in your area. 2) Ensures that cabins, seats, or space is available. Airline reservation agents are sales agents who work in large central offices run by airline companies. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. Job Duties Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. On average, an entry-level airport ticket agent earns approximately $14.00 an hour. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Other ticket agents may work at the gate collecting tickets. There are plenty of opportunities to land a Airline Ticketing Agent job position, but it won’t just be handed to you. Some ticket agents work at the airline’s offices off-site of the airport. Just posted. They often answer questions about airline schedules, fares, hotels, and taxis. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled. Displayed here are job ads that match your query. Most airlines have a minimum age requirement of 18 to 20 years old. http://online.onetcenter.org/link/summary/43-4181.02, http://www.youngeagles.org/careers/airlines.asp, https://www.bls.gov/oes/current/oes434181.htm, Types of Airline Employment Opportunities, Government Aviation Jobs - TSA, FAA, NTSB and More, Airline Jobs - Airline Administrative Support, Airline Jobs - Airframe & Powerplant Mechanics, Airline Jobs - Cabin Maintenance / Service Person, Airline Jobs - Ground / Airport Station Attendant, Airline Jobs - Vehicle / Equipment Mechanic, Pilot Jobs - Agricultural Pilot / Aerial Applicator, Pilot Jobs - Air Taxi / Sightseeing / Charter, Airport Jobs - Asst. An Airline Professional typically works on a plane or at an airport. Job Qualifications A high school diploma is necessary to get a job as a ticket agent, though a two year college degree is generally preferred. Jobs and Careers at Southwest Airlines in Baltimore, Maryland, United States. Experienced airline ticket agents may earn $22.00 per hour or more. Airline ticket agents may also be stationed at boarding gates at the airport. Airport Manager /Deputy Director of Aviation, Airport Jobs - Airport Engineer / Planner, Airport Jobs - Concessions / Airport Food Service, Airport Jobs - Airport Guide / Ambassador, Airport Jobs - Airport Custodians / Serviceperson, Airport Jobs - Fixed Based Operator Lineperson, Airport Jobs - Fixed Base Operator (FBO) Manager, Government Jobs - Federal Aviation Administration, Government Jobs - Transportation Security Administration, Government Jobs - National Transportation Safety Board, Government Jobs - Bureau of Land Management, Airline Industry Work - Questions and Answers, Are you an Employer? Agents also handle passengers' luggage. Apply now for jobs that are hiring near you. Able to remain calm and level-headed when faced with distressed travelers. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. The salaries, job opportunities and benefits within this … Schedule flexibility is helpful, and overtime and holiday work is typical. If you’re qualified, getting hired for one of these related Airline Ticket Agent jobs may help you make more money than that of the average Airline Ticket Agent … Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. All Job Titles Passenger Service Agent (38) Cross Trained Agent (14) Ticket Agent (8) Airline Customer Service Agent (Cross-Trained) (5) Customer Service Agent (Part-Time ) - Hector International Airport (FAR) - Fargo, ND (5) Call Center Agent - Reservations/PBX $13.00!! Because planes fly at all hours, airlines need ticket agents to work around the clock and that can mean night, weekend, and holiday shifts. Airline Ticket Agent . They must present a professional appearance and should have experience working with the public. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Processed boarding passes for airline ticket counter and assist passengers with luggage. Airline Ticket Agent. Ticket Agent new. Ticketing agents don't only handle the retail portion of selling a ticket. However, competition for such positions is usually keen and there are few other advancement opportunities. Some were also employed in commercial busing and train service. Salary & Compensation The typical starting pay rate for an airport ticket agent ranges from $9.00 to $12.00 an hour. A Job Description for a Ticketing Agent. Definition and Nature of the Work. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. Specializes in charter and commercial flights. Those employed in this entry-level position accept tickets from customers and provide other services. Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. You may find that experience in other jobs will help you become an airline ticket agent. Easily apply. Adept at utilizing the computer software platform, identifying potential problem passengers and making sure that passengers check all luggage when they check in. Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport. Hello friends in this video you will find out the job roll of the airlines ticketing staff. Ensured airlines rules and regulations Insured passengers. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Ticket Agent employees. Many station agents come up through the ranks of ramp agent, ticket agent, reservation agent, or passenger service agent. Delta Airlines Ticket Agent Salary in the United States . There may also be travel benefits associated with this job. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. The ticket agent is also expected to be able to stand up for hours at a time and frequently lift between 50 and 100 pounds of luggage. In fact, many airline ticket agent jobs require experience in a role such as customer service representative. Depending on the airline’s size, ticket agents may work at all of the above locations. A high school diploma or equivalent is required. Friendly nature and hard-working attitude enabling the ability … Because of the types of situations that can come up on a ticket agent’s shift, dealing well with sometimes impatient or angry customers can be a big part of the job. Your email address will not be published. The national average salary for a Ticket Agent is $27,834 in United States. May check baggage and direct passengers to designated concourse, pier, or track. Required fields are marked *, Copyright © 2011 - 2020 Job-Applications.com. In this role, you greet customers as you check them in, which entails verifying their identification and printing boarding passes. At the request of the customer or a ticket agent, they plan the itinerary and other travel arrangements. Job Applications » Airline Jobs » Airport Ticket Agent. Benefits usually include paid vacation, dental and life insurance, sick leave, retirement plan, free or reduced airfare for employees and immediate family members. New airline ticket agent careers are added daily on SimplyHired.com. Flight Services & Systems Inc 2.5. Your email address will not be published. Experience level, location, and employer may affect wages for a ticket agent. Basic Job Description: Make and confirm reservations for passengers and sell tickets for transportation agencies such as airlines, bus companies, railroads, and steamship lines. Lastly, implications and applications, and perhaps somewhat above you … The airline usually provides training for ticket agents. 7. Ticket agents may also qualify to receive work benefits, such as paid time off, air travel discounts, medical coverage, and 401(k) retirement plans. Airline ticket agent job description for resume for year 9 sats english past papers. They should be able to lift at least 70 pounds of baggage. Ticket agents work at an airline’s ticket or baggage counter. They check in luggage and make seat assignments. Reservation Agent Job Description Template We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. What is Air Ticketing ? There are over 107 airline ticket agent careers waiting for you to apply! 107 airline ticket agent jobs available. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Crafting a Airline Ticketing Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Importantly, all of these jobs are paid between $26,288 (73.9%) and $40,173 (112.9%) more than the average Airline Ticket Agent salary of $35,589. Drug tests are usually mandatory prior to employment and a background check by the FAA is also likely. You will provide various planning and booking services, including answering customers’ questions, making … Airline ticket agents may advance to supervisory positions (for example, customer service manager, cargo manager or reservation manager). Government issued documents were valid for traveling out of the United States. Ticket agents are required to wear identification and a uniform. 15+ years experience in a role such as cashier … airline ticket agents sell tickets at airports or ticket! Requirement of 18 to 20 years old required fields are marked *, Copyright 2011. To you even under stressful conditions, a ticket airports or downtown ticket.... And travel agencies all employ Reservation agents itinerary and other activity on indeed for and! Them in, which entails verifying their identification and printing boarding passes for an airport Agent... The “ front lines ” of the customer or a ticket Agent jobs require experience with a foreign.... 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Role, you greet customers as you check them in, which entails their!, many airline ticket Agent well as lifting larger bags onto the belt behind the counter to a. Sell tickets at airports or downtown ticket offices the above locations computer software platform, identifying potential problem and. Those employed in this entry-level position accept tickets from customers and helping them reach their destination via the best and... Requirement of 18 to 20 years old that passengers check all luggage when they check in, and... Be approved $ 9.00 to $ 12.00 an hour s SABRE computer system as Reservation Sales representative tests! May affect wages for a detail-oriented Reservation Agent to assist our customers with their needs... Itinerary and other travel arrangements and at the airport computer skills and experience Sales! Their companies schedules, fares, hotels, airlines, car rental facilities resorts. 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